Failed to deploy full stack failover example template with BYOL

[tashian]

Describe the bug

I've been trying to deploy a BYOL image with the failover template as an HA pair, and I'm getting an error during onboarding:
Error licensing: tryUntil: max tries reached: Unknown exception during ping ://:8080

Expected behavior

I expected the deployment to complete successfully.

Current behavior

The deployment fails with the following error:

VM has reported a failure when processing extension 'onboarder' (publisher 'Microsoft.Azure.Extensions' and type 'CustomScript'). Error message: 'Enable failed: failed to execute command: command terminated with exit status=1
[stdout]
T19:05:11.411Z [21044]: error: Task with error: {"code":500,"body":{"id":"6a8cda77-f47f-4eca-b1da-b239bb167626","selfLink":"https://localhost/mgmt/shared/declarative-onboarding/task/6a8cda77-f47f-4eca-b1da-b239bb167626","code":500,"status":"ERROR","message":"invalid config - rolled back","errors":["Error licensing: tryUntil: max tries reached: Unknown exception during ping ://:8080","Error licensing: tryUntil: max tries reached: Unknown exception during ping ://:8080"],"result":{"class":"Result","code":500,"status":"ERROR","message":"invalid config - rolled back","errors":["Error licensing: tryUntil: max tries reached: Unknown exception during ping ://:8080","Error licensing: tryUntil: max tries reached: Unknown exception during ping ://:8080"]},"declaration":{"schemaVersion":"1.0.0","class":"Device","async":true,"label":"Failover 2NIC BIG-IP declaration for Declarative Onboarding with BYOL license","Common":{"class":"Tenant","My_DbVariables":{"class":"DbVariables","dhclient.mgmt":"disable","config.allow.rfc3927":"enable","tm.tcpudptxchecksum":"Software-only"},"My_Provisioning":{"class":"Provision","ltm":"nominal"},"My_Ntp":{"class":"NTP","servers":["0.pool.ntp.org","1.pool.ntp.org"],"timezone":"UTC"},"My_Dns":{"class":"DNS","nameServers":["168.63.129.16"]},"My_System":{"autoPhonehome":true,"class":"System","hostname":"failover01.local","consoleInactivityTimeout":0,"cliInactivityTimeout":0,"autoCheck":true,"tmshAuditLog":true,"guiAuditLog":false,"mcpAuditLog":"enable","preserveOrigDhcpRoutes":false,"guiSecurityBanner":true,"guiSecurityBannerText":"Welcome to the BIG-IP Configuration Utility.\n\nLog in with your username and password using the fields on the left.","usernamePrompt":"Username","passwordPrompt":"Password"},"My_License":{"class":"License","licenseType":"regKey","regKey":"XXXXXX-XXXXXX-XXXXXX-XXXXX","overwrite":false},"admin":{"class":"User","userType":"regular","shell":"bash","forceInitialPasswordChange":true},"default":{"class":"ManagementRoute","gw":"10.0.0.1","network":"default","mtu":0},"dhclient_route1":{"class":"ManagementRoute","gw":"10.0.0.1","network":"168.63.129.16/32","mtu":0},"azureMetadata":{"class":"ManagementRoute","gw":"10.0.0.1","network":"169.254.169.254/32","mtu":0},"defaultRoute":{"class":"Route","gw":"10.0.1.1","network":"default","mtu":1500,"localOnly":false},"external":{"class":"VLAN","tag":4094,"mtu":1500,"interfaces":[{"name":"1.1","tagged":false}],"autoLastHop":"default","cmpHash":"default","failsafeEnabled":false,"failsafeAction":"failover-restart-tm","failsafeTimeout":90},"external-self":{"class":"SelfIp","address":"10.0.1.11/24","vlan":"external","allowService":["tcp:443","udp:1026","tcp:4353","tcp:6123","tcp:6124","tcp:6125","tcp:6126","tcp:6127","tcp:6128"],"trafficGroup":"traffic-group-local-only"}}}},"headers":{"connection":"close","date":"Thu, 25 Apr 2024 19:05:11 GMT","content-type":"application/json;charset=utf-8","pragma":"no-cache","cache-control":"no-store, no-cache, must-revalidate","expires":"-1","content-length":"2732","server":"Jetty(9.4.49.v20220914)"}}
2024-04-25T19:05:11.414Z [21044]: info: Sending F5 Teem report for failure case.
2024-04-25T19:05:13.739Z [21044]: warn: Problem with getting data from /mgmt/tm/sys/license endpoint. Leaving regKey with default value
2024-04-25T19:05:13.741Z [21044]: info: {"id":"d52402db-7aa2-834a-22bc723d2a81","product":"BIG-IP","cpuCount":8,"diskSize":86016,"memoryInMb":32176,"version":"17.1.1.1","nicCount":2,"platformId":"Z100","hostname":"bigip1","management":"10.0.0.11/24","provisionedModules":{"ltm":"nominal"},"installedPackages":{"f5-service-discovery-1.19.0-1.noarch":"1.19.0","f5-declarative-onboarding-1.43.0-5.noarch":"1.43.0","f5-cloud-failover-2.1.0-0.noarch":"2.1.0","f5-appsvcs-3.50.2-3.noarch":"3.50.2"},"environment":{"pythonVersion":"Python 2.7.5","pythonVersionDetailed":"2.7.5 (default, Nov 28 2023, 22:15:20) \n[GCC 4.8.5 20150623 (Red Hat 4.8.5-16)]","nodeVersion":"v6.9.1","libraries":{"ssh":"OpenSSH_7.4p1, OpenSSL 1.0.2za-fips  24 Aug 2021"}}}
2024-04-25T19:05:14.007Z [21044]: error: Device is not licensed yet

[stderr]
'. More information on troubleshooting is available at https://aka.ms/VMExtensionCSELinuxTroubleshoot.  (Code: VMExtensionProvisioningError)

Steps to reproduce

1. Go to the failover solution and use the Deploy to Azure button.
2. I used the Inputs provided below (with some values redacted)

Important notes:

• I used the f5-networks:f5-big-ip-byol:f5-byol:17.1.101000 image URN

• I provided two license keys

• I accepted the image terms by running az vm image terms accept --urn f5-networks:f5-big-ip-byol:f5-big-all-2slot-byol:17.1.101000

• I disabled the example demo web app

• I used the default runtime init config YAML:
  For Instance 1: https://raw.githubusercontent.com/F5Networks/f5-azure-arm-templates-v2/v3.1.0.0/examples/failover/bigip-configurations/runtime-init-conf-2nic-byol-instance01.yaml

  For Instance 2: https://raw.githubusercontent.com/F5Networks/f5-azure-arm-templates-v2/v3.1.0.0/examples/failover/bigip-configurations/runtime-init-conf-2nic-byol-instance02.yaml

  I didn't modify these because they looked okay for my use case.

3. Once the deployment fails, the VMs are running and the admin console is available for each via the public IP. I was able to license one of the BIG IPs manually, but then I discovered that none of the HA/failover configuration was applied.

I tried to revoke the license before deleting the resource group, but I ran into this error:

Here's the deployment template values:

{
  "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/Microsoft.Template-20240425115853",
  "name": "Microsoft.Template-20240425115853",
  "type": "Microsoft.Resources/deployments",
  "properties": {
    "templateHash": "64714859484389663",
    "parameters": {
      "templateBaseUrl": {
        "type": "String",
        "value": "https://cdn.f5.com/product/cloudsolutions/"
      },
      "allowUsageAnalytics": {
        "type": "Bool",
        "value": true
      },
      "artifactLocation": {
        "type": "String",
        "value": "f5-azure-arm-templates-v2/v3.1.0.0/examples/"
      },
      "uniqueString": {
        "type": "String",
        "value": "ss2024042503"
      },
      "bigIpHostname01": {
        "type": "String",
        "value": "failover01.local"
      },
      "bigIpHostname02": {
        "type": "String",
        "value": "failover02.local"
      },
      "bigIpImage": {
        "type": "String",
        "value": "f5-networks:f5-big-ip-byol:f5-big-all-2slot-byol:17.1.101000"
      },
      "bigIpInstanceType": {
        "type": "String",
        "value": "Standard_D8s_v4"
      },
      "bigIpLicenseKey01": {
        "type": "String",
        "value": "XXXXX-XXXXX-XXXXX-XXXXX-XXXXXXX"
      },
      "bigIpLicenseKey02": {
        "type": "String",
        "value": "XXXXX-XXXXX-XXXXX-XXXXX-XXXXXXX"
      },
      "bigIpPasswordSecretId": {
        "type": "String",
        "value": ""
      },
      "bigIpPasswordSecretValue": {
        "type": "SecureString"
      },
      "bigIpPeerAddr": {
        "type": "String",
        "value": "10.0.1.11"
      },
      "sshKey": {
        "type": "String",
        "value": "ssh-rsa AAAAB3xxxxxxxxxxx"
      },
      "appContainerName": {
        "type": "String",
        "value": ""
      },
      "provisionExampleApp": {
        "type": "Bool",
        "value": false
      },
      "provisionPublicIpMgmt": {
        "type": "Bool",
        "value": true
      },
      "restrictedSrcAddressMgmt": {
        "type": "String",
        "value": "*"
      },
      "restrictedSrcAddressApp": {
        "type": "String",
        "value": "*"
      },
      "restrictedSrcAddressVip": {
        "type": "String",
        "value": "*"
      },
      "numNics": {
        "type": "Int",
        "value": 2
      },
      "bigIpExternalSelfIp01": {
        "type": "String",
        "value": "10.0.1.11"
      },
      "bigIpExternalSelfIp02": {
        "type": "String",
        "value": "10.0.1.12"
      },
      "bigIpExternalVip01": {
        "type": "String",
        "value": "10.0.1.101"
      },
      "bigIpInternalSelfIp01": {
        "type": "String",
        "value": "10.0.2.11"
      },
      "bigIpInternalSelfIp02": {
        "type": "String",
        "value": "10.0.2.12"
      },
      "bigIpMgmtAddress01": {
        "type": "String",
        "value": "10.0.0.11"
      },
      "bigIpMgmtAddress02": {
        "type": "String",
        "value": "10.0.0.12"
      },
      "bigIpRuntimeInitConfig01": {
        "type": "String",
        "value": "https://raw.githubusercontent.com/F5Networks/f5-azure-arm-templates-v2/v3.1.0.0/examples/failover/bigip-configurations/runtime-init-conf-2nic-byol-instance01.yaml"
      },
      "bigIpRuntimeInitConfig02": {
        "type": "String",
        "value": "https://raw.githubusercontent.com/F5Networks/f5-azure-arm-templates-v2/v3.1.0.0/examples/failover/bigip-configurations/runtime-init-conf-2nic-byol-instance02.yaml"
      },
      "bigIpRuntimeInitPackageUrl": {
        "type": "String",
        "value": "https://cdn.f5.com/product/cloudsolutions/f5-bigip-runtime-init/v2.0.1/dist/f5-bigip-runtime-init-2.0.1-1.gz.run"
      },
      "cfeStorageAccountName": {
        "type": "String",
        "value": ""
      },
      "cfeTag": {
        "type": "String",
        "value": "bigip_high_availability_solution"
      },
      "useAvailabilityZones": {
        "type": "Bool",
        "value": false
      },
      "bigIpUserAssignManagedIdentity": {
        "type": "String",
        "value": ""
      },
      "tagValues": {
        "type": "Object",
        "value": {
          "application": "f5demoapp",
          "cost": "f5cost",
          "environment": "f5env",
          "group": "f5group",
          "owner": "f5owner"
        }
      }
    },
    "mode": "Incremental",
    "debugSetting": {
      "detailLevel": "None"
    },
    "provisioningState": "Failed",
    "timestamp": "2024-04-25T19:06:06.3848189Z",
    "duration": "PT7M9.2923101S",
    "correlationId": "c5cb1a12-99ad-455f-82b2-e8ae9f34dd1a",
    "providers": [
      {
        "namespace": "Microsoft.Resources",
        "resourceTypes": [
          {
            "resourceType": "deployments",
            "locations": [
              null
            ]
          }
        ]
      }
    ],
    "dependencies": [
      {
        "dependsOn": [
          {
            "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/networkTemplate",
            "resourceType": "Microsoft.Resources/deployments",
            "resourceName": "networkTemplate"
          }
        ],
        "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/dagTemplate",
        "resourceType": "Microsoft.Resources/deployments",
        "resourceName": "dagTemplate"
      },
      {
        "dependsOn": [
          {
            "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/networkTemplate",
            "resourceType": "Microsoft.Resources/deployments",
            "resourceName": "networkTemplate"
          },
          {
            "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/accessTemplate",
            "resourceType": "Microsoft.Resources/deployments",
            "resourceName": "accessTemplate"
          },
          {
            "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/dagTemplate",
            "resourceType": "Microsoft.Resources/deployments",
            "resourceName": "dagTemplate"
          }
        ],
        "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/bigIpTemplate01",
        "resourceType": "Microsoft.Resources/deployments",
        "resourceName": "bigIpTemplate01"
      },
      {
        "dependsOn": [
          {
            "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/networkTemplate",
            "resourceType": "Microsoft.Resources/deployments",
            "resourceName": "networkTemplate"
          },
          {
            "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/accessTemplate",
            "resourceType": "Microsoft.Resources/deployments",
            "resourceName": "accessTemplate"
          },
          {
            "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/dagTemplate",
            "resourceType": "Microsoft.Resources/deployments",
            "resourceName": "dagTemplate"
          }
        ],
        "id": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/bigIpTemplate02",
        "resourceType": "Microsoft.Resources/deployments",
        "resourceName": "bigIpTemplate02"
      }
    ],
    "error": {
      "code": "DeploymentFailed",
      "target": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/Microsoft.Template-20240425115853",
      "message": "At least one resource deployment operation failed. Please list deployment operations for details. Please see https://aka.ms/arm-deployment-operations for usage details.",
      "details": [
        {
          "code": "ResourceDeploymentFailure",
          "target": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/bigIpTemplate01",
          "message": "The resource write operation failed to complete successfully, because it reached terminal provisioning state 'Failed'."
        },
        {
          "code": "ResourceDeploymentFailure",
          "target": "/subscriptions/xxxxx-xxxxx-xxxx-xxxxxx-xxxxxxx/resourceGroups/f5-big-ip/providers/Microsoft.Resources/deployments/bigIpTemplate02",
          "message": "The resource write operation failed to complete successfully, because it reached terminal provisioning state 'Failed'."
        }
      ]
    },
    "validationLevel": "Template"
  },
  "tags": {
    "marketplaceItemId": "Microsoft.Template"
  }
}

Screenshots

[mikeshimkus]

Hi @tashian, can your BIG-IPs reach the public F5 license server? Are you using a proxy? See Error licensing: tryUntil: max tries reached: Unknown exception during ping for more info on that error.

[tashian]

Thansk @mikeshimkus for the suggestions.
I'm not using a proxy, so I don't think the KB article is relevant.
I've just created a new resource group from scratch, and deployed into that.
Once the deployment fails, I'm able to sign in from the public internet and license the instance successfully.

I don't know exactly what is happening under the hood with Azure during the deployment, but to me this feels like a race condition. Just a hunch. 🤷🏻

[mikeshimkus]

Still seems to be a connectivity issue to the license server, which is odd since you were able to download the AT packages and config files and later you could reach the license server. I created task EC-510 and will see if I can repro, but it may end up being a Delclarative Onboarding issue since it seems to happen in the middle of DO configuration.

[mikeshimkus]

@tashian I was able to eliminate the templates as a cause by deploying the same BYOL image directly from the marketplace and attempting to license via tmsh:

azureuser@(localhost)(cfg-sync Standalone)(NO LICENSE)(/Common)(tmos)# install sys license registration-key XXXXX-XXXXX-XXXXX-XXXXX-XXXXXXX
Warning: the current license is not valid
Unknown exception during ping ://:8080

Please open a ticket with F5 support. I was not able to find an existing bug for this issue.
Thanks

[tashian]

Hi Mike, thanks for the repro. We (Smallstep) are F5 TAP program partners, and I'm unable to create a support ticket with my F5 login:

I've sent an email to our TAP contact at F5 to let them know about the issue.

Thanks

[ssit-cloud]

I am facing the same issue. Was this resolved?