Troubleshooting

Troubleshooting

Sometimes the installlation process doesn't work out for you how it should.
Here are some common problems and the suggestion on how to inspect and fix them.

Plugin

What does the message 'Couldn't find database config' in my logs mean?

This error happens if the plugin couldn't find a section with the key CallAdmin in your databases.cfg

What does the message 'ConErr: ...' in my logs mean?

This error happens if the plugin couldn't connect to your database with the data provided in the databases.cfg.
This can have multiple reasons: Wrong data supplied, database doesn't allow the connection etc.

What does the message 'QueryErr: ...' in my logs mean?

This error happens if the plugin couldn't query the database correctly.

What does the message 'CurrentTrackersErr: ...' in my logs mean?

See the section about QueryErr above.

Webscript

What does the message 'APP_AUTH_FAILURE' mean?

This error happens if there was no (depending on configuration) or a wrong/invalid key supplied.

What does the message 'DB_CONNECT_FAILURE' mean?

This error happens if the webserver couldn't connect to your database with the data provided in the app.config.php.

What does the message 'DB_RETRIEVE_FAILURE' mean?

This error happens if the webserver couldn't query the database correctly.

What does the message 'DB_UPDATE_FAILURE' mean?

See the section about DB_RETRIEVE_FAILURE above.

Ts3module

The webserver keeps being banned from the ts3server, what should i do?

Be sure to add the IP of your webserver to the whitelist of your TS3 server.

Client