Troubleshooting

Troubleshooting

Sometimes the installlation process doesn't work out for you how it should.
Here are some common problems and the suggestion on how to inspect and fix them.

Plugin

• What does the message 'Couldn't find database config' in my logs mean?

  • This error happens if the plugin couldn't find a section with the key CallAdmin in your databases.cfg

• What does the message 'ConErr: ...' in my logs mean?

  • This error happens if the plugin couldn't connect to your database with the data provided in the databases.cfg.
  • This can have multiple reasons:
    • Wrong data supplied.
    • Database doesn't allow the connection.
    • Etc.

• What does the message 'QueryErr: ...' in my logs mean?

  • This error happens if the plugin couldn't query the database correctly.

• What does the message 'CurrentTrackersErr: ...' in my logs mean?

  • See the section about QueryErr above.

Webscript

• What does the message 'APP_AUTH_FAILURE' mean?

  • This error happens if there was no (depending on configuration) or a wrong/invalid key supplied.

• What does the message 'DB_CONNECT_FAILURE' mean?

  • This error happens if the webserver couldn't connect to your database with the data provided in the app.config.php.

• What does the message 'DB_RETRIEVE_FAILURE' mean?

  • This error happens if the webserver couldn't query the database correctly.

• What does the message 'DB_UPDATE_FAILURE' mean?

  • See the section about DB_RETRIEVE_FAILURE above.

Ts3module

• The webserver keeps being banned from the ts3server, what should i do?
  • Be sure to add the IP of your webserver to the whitelist of your TS3 server.