Improve Error Messaging When Openroutes API Is Experiencing an Outage #6000
popgyb
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Today, approximately 10 minutes ago, the Openroutes service experienced downtime. During this period, users attempting to log in received a generic error message:
“Login to user over 500 models”
This message was misleading and did not accurately reflect the root cause of the issue. The actual problem was that the API provider was experiencing an outage.
Problem:
When the Openroutes API is unavailable, the system currently returns an unclear or incorrect error message. This creates confusion for users and increases support requests, as it suggests a login or user-related issue instead of a third-party service outage.
Requested Improvement:
Implement proper error handling and outage detection for the Openroutes API.
Display a clear and user-friendly message such as:
“Our routing service provider is currently experiencing an outage. Please try again later.”
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