Send canned message from bot

[alonsoac]

Hi. Is it possible to send canned message from bot?

[remdex]

why would you need that if you can send anything you want?

[alonsoac]

The texts and attachments that I need to send are already in canned messages. Agents have access to edit canned messages and they can change them at any moment. So if the bot could send that, everything is great.
If not, then I would need to give them access to edit either the bot or the Bot individualization and they would have to edit the text in 2 different places each time.

[remdex]

Hi,
Thanks for reasoning it. I'll think about how to add option to send a canned message from bot.