There was a problem with the App Store

[indapublic]

• [x ] I have updated Purchases SDK to the latest version
• [ x] I have read the Contribution Guidelines
• [ x] I have searched the Community
• [ x] I have read docs.revenuecat.com
• [ x] I have searched for existing Github issues

Describe the bug

Error: There was a problem with the App Store. error for EACH purchase request for specific user.

1. Environment
   1. Platform: iOS
   2. SDK version: 9.6.3, 9.12.0
   3. OS version: iOS 26.3
   4. Xcode/Android Studio version: Xcode 26.2
   5. React Native version: 0.82
   6. SDK installation (CocoaPods + version or manual): Pods 1.15.2 via Bundle
   7. How widespread is the issue. Percentage of devices affected.
2. Debug logs that reproduce the issue

 DEBUG  [RevenueCat] 😻 Store products request received response
 DEBUG  [RevenueCat] ℹ️ Store products request finished
 DEBUG  [RevenueCat] ℹ️ Vending CustomerInfo from cache.
 DEBUG  [RevenueCat] ℹ️ CustomerInfo cache is stale, updating from network in foreground.
 DEBUG  [RevenueCat] ℹ️ Network operation 'GetCustomerInfoOperation' found with the same cache key 'GetCustomerInfo…'. Skipping request.
 DEBUG  [RevenueCat] ℹ️ API request completed: GET '/v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/offerings' (304)
 DEBUG  [RevenueCat] ℹ️ Skipping products request for these products because they were already cached: ["com.myapp.yearly", "com.myapp.monthly"]
 DEBUG  [RevenueCat] 😻 Offerings updated from network.
 DEBUG  [RevenueCat] ℹ️ GetOfferingsOperation: Finished
 DEBUG  [RevenueCat] ℹ️ Serial request done: GET /v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/offerings, 0 requests left in the queue
 DEBUG  [RevenueCat] ℹ️ HealthReportAvailabilityOperation: Started
 DEBUG  [RevenueCat] ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report_availability
 DEBUG  [RevenueCat] ℹ️ API request started: GET '/v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report_availability'
 DEBUG  [RevenueCat] ℹ️ API request completed: GET '/v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report_availability' (200)
 DEBUG  [RevenueCat] ℹ️ HealthReportAvailabilityOperation: Finished
 DEBUG  [RevenueCat] ℹ️ Serial request done: GET /v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report_availability, 0 requests left in the queue
 DEBUG  [RevenueCat] ℹ️ GetCustomerInfoOperation: Started
 DEBUG  [RevenueCat] ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5
 DEBUG  [RevenueCat] ℹ️ API request started: GET '/v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5'
 DEBUG  [RevenueCat] ℹ️ API request completed: GET '/v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5' (304)
 DEBUG  [RevenueCat] 😻 CustomerInfo updated from network.
 DEBUG  [RevenueCat] 😻 CustomerInfo updated from network.
 DEBUG  [RevenueCat] ℹ️ GetCustomerInfoOperation: Finished
 DEBUG  [RevenueCat] ℹ️ HealthReportOperation: Started
 DEBUG  [RevenueCat] ℹ️ Serial request done: GET /v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5, 0 requests left in the queue
 DEBUG  [RevenueCat] ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report
 DEBUG  [RevenueCat] ℹ️ API request started: GET '/v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report'
 DEBUG  [RevenueCat] ℹ️ Finished syncing all cached transaction metadata
 DEBUG  [RevenueCat] ℹ️ API request completed: GET '/v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report' (304)
 DEBUG  [RevenueCat] ℹ️ HealthReportOperation: Finished
 DEBUG  [RevenueCat] ℹ️ Serial request done: GET /v1/subscribers/$RCAnonymousID%3Ad0dafd5e9fa145d08d7579f2bca787c5/health_report, 0 requests left in the queue
 WARN  [RevenueCat] ⚠️ RevenueCat SDK is configured correctly, but contains some issues you might want to address

Warnings:
  • Your products are configured in RevenueCat but aren't approved in App Store Connect yet. This prevents users from making purchases in production. Please ensure all products are approved and available for sale in App Store Connect.
  • The offerings 'default' have configuration issues that may prevent users from seeing product options or making purchases.

Product Issues:
  ⚠️ com.myapp.monthly (Monthly Plan): This product's status (READY_TO_SUBMIT) requires you to take action in App Store Connect before using it in production purchases.
  ⚠️ com.myapp.yearly (Yearly Plan): This product's status (READY_TO_SUBMIT) requires you to take action in App Store Connect before using it in production purchases.

Offering Issues:
  ⚠️ default
    ⚠️ $rc_monthly (com.myapp.monthly): This product's status (READY_TO_SUBMIT) requires you to take action in App Store Connect before using it in production purchases.
    ⚠️ $rc_annual (com.myapp.yearly): This product's status (READY_TO_SUBMIT) requires you to take action in App Store Connect before using it in production purchases.
 DEBUG  [RevenueCat] ℹ️ Skipping products request for these products because they were already cached: ["com.myapp.yearly"]
 INFO  [RevenueCat] 💰 Purchasing Product 'com.myapp.yearly'
 ERROR  [RevenueCat] 🍎‼️ There was a problem with the App Store.
 ERROR  [RevenueCat] 💰 Product purchase for 'com.myapp.yearly' failed with error: PurchasesError(error: There was a problem with the App Store., userInfo: ["NSLocalizedDescription": "There was a problem with the App Store.", "source_file": "RevenueCat/StoreKitError+Extensions.swift:47", "NSUnderlyingError": StoreKit.StoreKitError.unknown, "source_function": "asPurchasesError", "readable_error_code": "STORE_PROBLEM"])
 ERROR  [Error: Uncaught (in promise, id: 0): "Error: There was a problem with the App Store."]
 DEBUG  [RevenueCat] ℹ️ Skipping products request for these products because they were already cached: ["com.myapp.monthly"]
 INFO  [RevenueCat] 💰 Purchasing Product 'com.myapp.monthly'
 ERROR  [RevenueCat] 🍎‼️ There was a problem with the App Store.
 ERROR  [RevenueCat] 💰 Product purchase for 'com.myapp.monthly' failed with error: PurchasesError(error: There was a problem with the App Store., userInfo: ["source_file": "RevenueCat/StoreKitError+Extensions.swift:47", "source_function": "asPurchasesError", "NSUnderlyingError": StoreKit.StoreKitError.unknown, "NSLocalizedDescription": "There was a problem with the App Store.", "readable_error_code": "STORE_PROBLEM"])
 ERROR  [Error: Uncaught (in promise, id: 1): "Error: There was a problem with the App Store."]

3. Steps to reproduce, with a description of expected vs. actual behavior

await RNPurchases.purchaseStoreProduct(product);

4. Other information (e.g. stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, etc.)

Additional context
Add any other context about the problem here.

Works for one user but not for other. Tried to change sandbox user, tried to update sdk to latest, reset, reboot, reinstall - nothing helps.

[fire-at-will]

Hi @indapublic, thanks for reporting! 🙌 A few questions for you:

• Are you running the app in the sandbox environment (TestFlight/on a physical device, not connected to Xcode), or through Xcode with a StoreKit config file?
• Are there any notable differences between the device/account that can make the purchase, and the one that can't?
• Is com.myapp.monthly the correct product ID, or did you maybe censor the actual product ID out in the logs? While it's not impossible for that to be the correct product ID, those are usually more specific to the app.

Thanks!

[indapublic]

thank you for so quick response @fire-at-will

1. TF on iPhone, without Xcode connected
2. Working account is just user invited to AppStore Connect, not working account is mine account also invited to Appstore Connect or sandbox user created and verified.
3. It's censored product id, real product id is matched to my domain, product is configured in App Store and ready to submit (not submitted yet because it's under QA)

[fire-at-will]

Unfortunately, that error is indicating that StoreKit is failing to process the purchase for an unknown reason. This can happen sometimes in the sandbox/TestFlight environments.

Here are a few things we can try to narrow things down:

• As silly as it sounds, can you try rebooting your device? StoreKit has a daemon that runs in the background in iOS, and sometimes it can get in a weird state that can interfere with purchases. Rebooting the device can reset this daemon and sometimes resolve purchase issues.
• Can you try resetting your sandbox user's purchase history? Instructions here under "Clear Sandbox account purchase history"
• Does it work on a different (third) device/sandbox user? I'm wondering if it's something specific to your device/accounts, or if it's more widespread across your test users.

[indapublic]

Thank you!

1. As I wrote, I tried to did it already :(
2. Any sense to do this for just created sandbox user? It fails on first attempt
3. I'll try to check another device later, not have any chance at the moment.