Html Tags in Description of Case when emailed in

[robbiesahn]

Issue

When an email gets received by SuiteCRM and a case gets created in the description field it has

"""

test

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This is from a clean install of SutieCRM 8.9.1

Possible Fix

No response

Steps to Reproduce the Issue

1. send an email to an account associated with Suite CRM
2. When it is received and a case is created it will have HTML tags in the description
3.
...

Context

No response

Version

8.9.1

What browser are you currently using?

Chrome

Browser Version

Version 142.0.7444.162 (Official Build) (64-bit)

Environment Information

PHP 8.2.29

Operating System and Version

Ubuntu 24 LTS

[robbiesahn]

[robbiesahn]

So I checked and this looks like this is coming from Outlook. I installed Thunderbird and when the case gets created from the email there are different tags that appear