I am using elment-admin to create a user and this endpoint reports an error

[utop-top]

An unexpected error occurred
This may be the result of a bug or failing to reach the homeserver. You can retry loading the page, go back to the previous page, or reset everything and go back to the homepage.

Request to https://matrixsae.com/_matrix/client/v3/profile/%40t4%3Am.aosn.de failed with status code 403

And the same error will be reported when clicking on an account created using element-admin