office 365 compatibility issue

[federicofantini]

Prerequisites

Please answer the following questions for yourself before submitting an issue.

• I am running the latest version
• I did read the README!
• I checked the documentation and found no answer
• I checked to make sure that this issue has not already been filed
• I'm reporting the issue to the correct repository (for multi-repository projects)
• I have read and checked all configs (with all optional parts)
• Asked and no solution about my issue with deepwiki

Expected Behavior

I'm trying to execute Office documents inside CAPEv2.
When I run the same file manually inside the VM (without the CAPE analyzer running), it executes correctly.
So, I expect the document to execute properly when analyzed by CAPEv2 as well.

Current Behavior

When executing the same document via CAPEv2, I get the following error inside the VM:

"The operating system is not presently configured to run this application"

In the analysis.log I also see the following warning:

"WARNING: configuration error for package modules.packages.xls: error importing data.packages.xls: No module named 'data.packages'"

Failure Information (for bugs)

Steps to Reproduce

1. Submit an Office document to CAPEv2 for analysis
2. Let CAPEv2 run the sample inside the VM
3. Observe that the document fails to run and shows the error
4. Check the logs and notice the module import warning

Context

Please provide any relevant information about your setup:

Question	Answer
Git commit	not specified (can provide if needed)
OS version	Windows 10 Pro N, Version 10.0.18363
Architecture	64-bit
Office version	Office 365 2016 Plus 32-bit (license activated)

Failure Logs

Error shown inside the VM:

"The operating system is not presently configured to run this application"

From analysis.log:

WARNING: configuration error for package modules.packages.xls: error importing data.packages.xls: No module named 'data.packages'

[kevoreilly]

Let me know if any further issues with the fix pushed above 👍

[kevoreilly]

And thank you for reporting 🙏

[federicofantini]

After your fix everything works, thank you very much 🫶🙏

[Kronos-ux]

Hey @doomedraven @kevoreilly 👋

Hope you both are doing great!

I’ve been working on a research project involving CAPE Sandbox, and I noticed that when I submit the same sample locally vs on www.capesandbox.com, the results differ quite a lot.

I’ve set up my workstation and environment properly, but these differences are affecting the consistency of my research findings.

Could you please share (or guide me to) the configuration file you use for the hosted CAPE instance? Even a partial or sanitized version would help me align my setup better.

Totally understand if you can’t share the full config — any pointers or snippets would still mean a lot 🙏

Really appreciate your time and help. Thanks a ton in advance! 🙌