Fetching Execution provider with WindowsML ends up with "The product is not applicable or cannot be found."

[vlejeune-dxo]

Describe the bug

I have an issue when trying to migrate from the experimental-4 nuget package of WindowsAppSdk.ML to the official one ; this issue also happen when I tried to launch the equivalent WindowsML sample:
microsoft/WindowsAppSDK-Samples#533

I tried on several machine, in the same enterprise domain.
I have trouble finding info on internet for the "80073D3B The product is not applicable or cannot be found." error code, but looking at the dev\PackageManager\API\M.W.M.D.PackageDeploymentManager.cpp it seems like the code is not able to find anything at some URI.

xception thrown at 0x00007FF99FC566CA (KernelBase.dll) in CppConsoleDesktop.exe: WinRT originate error - 0x80073D3B : 'Deployment Add operation with target volume  on Package Windows.Workload.ExecutionProvider.OpenVino.amd64 from:  (Windows.Workload.ExecutionProvider.OpenVino.amd64)  failed with error 0x80073D3B. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.'.
'CppConsoleDesktop.exe' (Win32): Loaded 'C:\Windows\System32\bcrypt.dll'. Symbol loading disabled by Include/Exclude setting.
C:\__w\1\s\dev\PackageManager\API\M.W.M.D.PackageDeploymentManager.cpp(1989)\Microsoft.WindowsAppRuntime.dll!00007FF873D2DFEE: (caller: 00007FF873D865DF) ReturnHr(1) tid(7858) 80073D3B The product is not applicable or cannot be found.
    Msg:[ExtendedError:0x80073D3B PackageFamilyName:MicrosoftCorporationII.WinML.Intel.OpenVINO.EP.1.8_8wekyb3d8bbwe PackageUri:uup://Product/Windows.Workload.ExecutionProvider.OpenVino.amd64 : Deployment Add operation with target volume  on Package Windows.Workload.ExecutionProvider.OpenVino.amd64 from:  (Windows.Workload.ExecutionProvider.OpenVino.amd64)  failed with error 0x80073D3B. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.] CallContext:[\EnsurePackageSetReadyAsync] 
C:\__w\1\s\dev\PackageManager\API\M.W.M.D.PackageDeploymentManager.cpp(499)\Microsoft.WindowsAppRuntime.dll!00007FF873D86646: (caller: 00007FF873C878DF) LogHr(1) tid(7858) 80073D3B The product is not applicable or cannot be found.
    Msg:[Error:0x00000000 (0x00000000) PackageFamilyName:MicrosoftCorporationII.WinML.Intel.OpenVINO.EP.1.8_8wekyb3d8bbwe PackageUri:uup://Product/Windows.Workload.ExecutionProvider.OpenVino.amd64 : ] CallContext:[\EnsurePackageSetReadyAsync] 
Exception thrown at 0x00007FF99FC566CA (KernelBase.dll) in CppConsoleDesktop.exe: WinRT originate error - 0x80073D3B : 'The product is not applicable or cannot be found.'.
C:\__w\1\s\src\Microsoft.Windows.AI.MachineLearning\PackageDeploymentHelper.cpp(174)\Microsoft.Windows.AI.MachineLearning.dll!00007FF8871BAFF3: LogHr(1) tid(7970) 80073D3B The product is not applicable or cannot be found.
Exception thrown at 0x00007FF99FC566CA in CppConsoleDesktop.exe: Microsoft C++ exception: winrt::hresult_error at memory location 0x00000013958FF470.

Steps to reproduce the bug

• Install WindowsAppSDK 1.8.1
• Build the CppConsoleDesktop[.FrameworkDependent] and run it.

Expected behavior

The providers are downloaded (like with experimental-4)

Screenshots

No response

NuGet package version

WindowsAppSDK.ML 1.8.2091

Packaging type

Unpackaged, not in AppContainer

Windows version

Windows 11 24H2

IDE

VS 2022

Additional context

No response

[adrastogi]

@vlejeune-dxo thanks for reporting this. We might need a Feedback Hub report from the device if that's possible to further diagnose this. @jaholme can you confirm the category + subcategory that should be used in the event one is needed? I noticed the remark about this being in an enterprise as well, so I'm not sure if there is any particular configuration required there for obtaining the EP updates.

[jaholme]

Please try again later today, 25H1 will have EPs released September 24th at 10am PST

[vlejeune-dxo]

I created a (quick) feedback hub at feedback-hub:?contextid=127&feedbackid=88059aaf-9fab-46e5-9093-ef1af1c7fabe&form=1&src=1

[vlejeune-dxo]

BTW I made a mistake, I have Windows 11 26100 so 24H1, not 25H1.

I also tested on another computer at home, and the app works : it looks like there is some group policy or settings that interfere with the download of the providers ?

[vlejeune-dxo]

I saw that there was a tracelogging provider used inside WindowsAppSDK, I traced the provider with wpr and put the result in a zip file if it helps :

winmldebug.zip

[jaholme]

There could be enterprise policy preventing this, could you file a feedback hub entry under "Install and Update" -- "Downloading, installing and configuring Windows update" and share the link to the feedback entry?

That will allow me to follow up with the team that supports Windows Servicing on this issue.

One other question is this a Copilot+ PC?

[vlejeune-dxo]

Link to the feedback report is here : https://aka.ms/AAy27sc (from the work PC)
It's not a Copilot+PC, however I tested on a colleague computer which is a Copilot+PC ( a surface laptop 7) and the issue also occurs.

[vlejeune-dxo]

Our IT department found out an explanation : all the computer in the domain use a non default WSUS server ; this WSUS server seems unable to deliver the execution provider at the moment (not sure why).
Using the official Microsoft Update server fixes the issue.
It's not an ideal solution since this means we don't use our internal WSUS server ; for the moment it's not very clear what needs to be configured : is there some documentation page on MSDN detailing what needs to be configured on a WSUS server ?