Encrypted folders become undeletable but are still accassible #1190
Description
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Steps to reproduce
Unsure about this exactly happens. But using the Desktop client seems to be fine, it could have something to do with the mobile app.
Expected behaviour
Folders stay accessible and deletable all the time.
Actual behaviour
Folders can be accessed, but on the three dot menus (Android and web) the delete option is gone. If you delete the folder locally with classic sync on the desktop client the folder just reappears. Syncing with the desktop client on different devices however results in an error.
Server configuration
Operating system: AIO container
Web server: Apache, PHP-FPM
Database: Postgres
PHP version: AIO container
Nextcloud version: 31
Updated from an older Nextcloud/ownCloud or fresh install: Long time ago before I activated E2EE "migrated" from the community Docker container to a manual AIO install.
Where did you install Nextcloud from: Manual AIO install.
Signing status:
Signing status
No errors have been found.List of activated apps:
App list
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- assistant: 2.9.0
- bookmarks: 15.2.1
- bruteforcesettings: 4.0.0
- calendar: 5.5.8
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- collectives: 3.3.0
- comments: 1.21.0
- contacts: 7.3.6
- contactsinteraction: 1.12.1
- context_chat: 4.5.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.3
- drawio: 3.1.2
- end_to_end_encryption: 1.17.0
- external: 6.0.2
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_antivirus: 6.0.7
- files_automatedtagging: 2.0.0
- files_downloadactivity: 1.18.1
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_photospheres: 1.31.1
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_texteditor: 2.15.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- fileslibreofficeedit: 2.0.1
- firstrunwizard: 4.0.0
- flow_notifications: 2.0.1
- forms: 5.2.2
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- gpoddersync: 3.13.3
- impersonate: 2.0.0
- integration_gitlab: 3.2.0
- integration_openai: 3.9.1
- integration_openproject: 2.10.1
- keeweb: 0.6.22
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.5.13
- maps: 1.6.0
- memories: 7.7.0
- music: 2.4.1
- nextcloud_announcements: 3.0.0
- notes: 4.12.3
- notifications: 4.0.0
- notify_push: 1.2.1
- oauth2: 1.19.1
- ocs_api_viewer: 1.0.11
- onlyoffice: 9.11.0
- ownershiptransfer: 1.3.0
- password_policy: 3.0.0
- phonetrack: 0.9.1
- photos: 4.0.0
- polls: 8.5.0
- previewgenerator: 5.10.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recognize: 9.0.7
- recommendations: 4.0.0
- related_resources: 2.0.0
- repod: 3.8.2
- richdocuments: 8.7.6
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- side_menu: 5.1.3
- spreed: 21.1.5
- support: 3.0.0
- survey_client: 3.0.0
- suspicious_login: 9.0.1
- systemtags: 1.21.1
- tables: 1.0.0
- tasks: 0.17.1
- text: 5.0.2
- theming: 2.6.1
- theming_customcss: 1.19.0
- twofactor_backupcodes: 1.20.0
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- twofactor_webauthn: 2.4.1
- updatenotification: 1.21.0
- uppush: 2.3.1
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webapppassword: 25.8.0
- webhook_listeners: 1.2.0
- whiteboard: 1.4.1
- workflow_script: 2.0.0
- workflowengine: 2.13.0
Disabled:
- admin_audit: 1.21.0
- encryption: 2.19.0 (installed 2.19.0)
- user_ldap: 1.22.0
Nextcloud configuration:
Config report
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"appsallowlist": [],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"cloud.ericfischer.eu"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.10.2",
"overwrite.cli.url": "https:\/\/cloud.ericfischer.eu\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"files_external_allow_create_new_local": false,
"onlyoffice": {
"jwt_secret": "***REMOVED SENSITIVE VALUE***",
"jwt_header": "AuthorizationJwt"
},
"overwritehost": "cloud.ericfischer.eu",
"overwriteprotocol": "https",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"app_install_overwrite": {
"0": "nextcloud-aio",
"2": "externalportal",
"3": "news",
"5": "files_texteditor",
"6": "appointments",
"7": "tasks",
"8": "keeweb",
"9": "files_photospheres",
"10": "forms",
"11": "maps",
"12": "side_menu",
"13": "apporder",
"14": "deck",
"15": "drawio"
},
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"memories.db.triggers.fcu": true,
"memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-musl",
"memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"forbidden_filename_characters": [
"\\",
"\/"
],
"forbidden_filename_extensions": [
".filepart",
".part"
],
"HAPROXY_PASSWORD": "***MANUALLY REMOVED SENSITIVE DATA***",
"DOMAIN": "cloud.ericfischer.eu"
}
}
Are you using external storage, if yes which one: SFTP
Are you using encryption: no, but tested it some time ago for external storages
Are you using an external user-backend, if yes which one: no
Client configuration
Browser:
Operating system:
Logs
Web server error log
Web server error log
Insert your webserver log here
Nextcloud log (data/nextcloud.log)
Nextcloud log
Insert your Nextcloud log here
Browser log
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...