Building trust #32
Description
What creates trust - honesty
- transparencey /openness
- consistency
- do what you say you are going to do
- not afraid to fail
- feeling safe to share
- support, espe
- empathy
- egoless / no agenda
Nobody is wrong about the way they feel
Being present
Bring a beginners mind
3 levels of listening
- active (self)
- focus (on others)
- global (non verbal)
vulnerability
- uncertainty, risk, exposure
Pillars:
- Psychlogical Safety
- Dependability
- Structure & Clarity
- Meaning
- Impact
biases
- sophistication
- adrenaline
- quantification