diff --git a/_partials/_billing-for-inactive-services.md b/_partials/_billing-for-inactive-services.md
new file mode 100644
index 0000000000..3a14272bf3
--- /dev/null
+++ b/_partials/_billing-for-inactive-services.md
@@ -0,0 +1,5 @@
+
+
+You are charged for all active $SERVICE_SHORTs in your account, even if you are not actively using them. To reduce costs, pause or delete your unused $SERVICE_SHORTs.
+
+
\ No newline at end of file
diff --git a/about/pricing-and-account-management.md b/about/pricing-and-account-management.md
index 0ba87ada6b..9c86a36696 100644
--- a/about/pricing-and-account-management.md
+++ b/about/pricing-and-account-management.md
@@ -11,13 +11,18 @@ cloud_ui:
import TieredStorageBilling from "versionContent/_partials/_tiered-storage-billing.mdx";
import EarlyAccessGeneral from "versionContent/_partials/_early_access.mdx";
+import BillingForInactiveServices from "versionContent/_partials/_billing-for-inactive-services.mdx";
# Pricing plans and account management
As we enhance our offerings and align them with your evolving needs,
$PRICING_PLANs provide more value, flexibility, and efficiency for your business.
Whether you're a growing startup or a well-established enterprise, our plans
-are structured to support your journey towards greater success. This page explains pricing plans for $CLOUD_LONG, and how to easily manage your $ACCOUNT_LONG.
+are structured to support your journey towards greater success.
+
+
+
+This page explains pricing plans for $CLOUD_LONG, and how to easily manage your $ACCOUNT_LONG.
$PRICING_PLAN_CAPs give you:
@@ -58,21 +63,23 @@ provisioning your $SERVICE_SHORTs or later, as your needs grow.
(typically 80-100 TB uncompressed) data and is metered on your average GB consumption per hour. We can help you compress your data by up to 98% so you pay even less.
For easy upgrades, each $SERVICE_SHORT stores the $TIMESCALE_DB binaries. This contributes up to 900 MB to overall storage, which amounts to less than $.80/month in additional storage costs.
-## $CLOUD_LONG free trial for the different price plans
+## Use $CLOUD_LONG for free
-We offer new users a free, 30-day trial period of our $PERFORMANCE plan with no credit card required.
-During your trial, you can contact $CONTACT_SALES to request information about, and access
-to, our $SCALE plan to determine how it fits your needs. During your trial, if a $SERVICE_SHORT doesn’t receive any queries for 7 days, it is paused to conserve resources. Your data remains intact during the trial, and you can easily resume your $SERVICE_SHORT in $CONSOLE. After your trial ends, we may remove your data unless you’ve added a payment method.
+Are you just starting out with $CLOUD_LONG? On our Free pricing plan, you can create up to 2 zero-cost $SERVICE_SHORTs with [limited resources][plan-features]. When a free $SERVICE_SHORT reaches the resource limit, it converts to a read-only state.
-After you have completed your 30-day trial period on the $PERFORMANCE plan, choose the
-[$PRICING_PLAN][plan-features] that suits your business and engineering needs.
+Ready to try a more feature-rich paid plan? Activate a 30-day free trial of our $PERFORMANCE (no credit card required) or $SCALE plan. During your trial, if a $SERVICE_SHORT doesn’t receive any queries for 7 days, it is paused to conserve resources. Your data remains intact during the trial, and you can easily resume your $SERVICE_SHORT in $CONSOLE. After your trial ends, we may remove your data unless you’ve added a payment method.
-After you become a paying user, we can enable some features in the higher $PRICING_PLANs so you can test them before upgrading.
+After you have completed your 30-day trial period, choose the
+[$PRICING_PLAN][plan-features] that suits your business and engineering needs. And even when you upgrade from the Free pricing plan, you can still have up to 2 zero-cost $SERVICE_SHORTs—or convert the ones you already have into standard ones, to have more resources.
+
+If you want to try out features in a higher $PRICING_PLAN before upgrading, contact us.
## Upgrade or downgrade your pricing plans at any time
-You can easily upgrade or downgrade between the $PERFORMANCE and $SCALE plans
-whenever you want using [$CONSOLE][cloud-login]. If you switch your $PRICING_PLAN mid-month,
+You can upgrade or downgrade between the Free, $PERFORMANCE, and $SCALE plans
+whenever you want using [$CONSOLE][cloud-login]. To downgrade to the Free plan, you must only have free services running in your project.
+
+If you switch your $PRICING_PLAN mid-month,
your prices are prorated to when you switch. Your $SERVICE_SHORTs are not interrupted when you switch, so
you can keep working without any hassle. To move to $ENTERPRISE, [get in touch with $COMPANY][contact-company].
@@ -85,12 +92,14 @@ $SERVICE_SHORTs’ performance, and any need to scale your $SERVICE_SHORTs or up
$CONSOLE_SHORT also shows your month-to-date accrued charges, as well as a forecast of your expected
month-end bill. Your previous invoices are also available as PDFs for download.
+
+
## $COMPANY support
$COMPANY runs a global support organization with Customer Satisfaction (CSAT) scores above 99%.
Support covers all timezones, and is fully staffed at weekend hours.
-All $PRICING_PLANs have free Developer Support through email with a target response time of 1 business
+All paid $PRICING_PLANs have free Developer Support through email with a target response time of 1 business
day; we are often faster. If you need 24x7 responsiveness, talk to us about
[Production Support][production-support].
@@ -110,83 +119,84 @@ region. This is because our cloud provider (AWS) prices infrastructure different
The available $PRICING_PLANs are:
+* **Free**: for small non-production projects.
* **$PERFORMANCE**: for cost-focused, smaller projects. No credit card required to start.
* **$SCALE**: for developers handling critical and demanding apps.
* **$ENTERPRISE**: for enterprises with mission-critical apps.
The features included in each [$PRICING_PLAN][pricing-plans] are:
-| Feature | $PERFORMANCE | $SCALE | $ENTERPRISE |
-|---------------------------------------------------------------|-----------------------------------|------------------------------------------------|-------------------------------------------------|
-| **Compute and storage** | | | |
-| Number of $SERVICE_SHORTs | Up to 4 | Unlimited | Unlimited |
-| CPU limit per $SERVICE_SHORT | Up to 8 CPU | Up to 32 CPU | Up to 64 CPU |
-| Memory limit per $SERVICE_SHORT | Up to 32 GB | Up to 128 GB | Up to 256 GB |
-| Storage limit per $SERVICE_SHORT | Up to 16 TB | Up to 16 TB | Up to 64 TB |
-| Bottomless storage on S3 | | Unlimited | Unlimited |
-| Independently scale compute and storage | ✓ | ✓ | ✓ |
-| **Data services and workloads** | | |
-| Relational | ✓ | ✓ | ✓ |
-| Time-series | ✓ | ✓ | ✓ |
-| Vector search | ✓ | ✓ | ✓ |
-| AI workflows (coming soon) | ✓ | ✓ | ✓ |
-| Cloud SQL editor | 3 seats | 10 seats | 20 seats |
-| Charts | ✓ | ✓ | ✓ |
-| Dashboards | 2 | Unlimited | Unlimited |
-| **Storage and performance** | | | |
-| IOPS | 3,000 - 5,000 | 5,000 - 8,000 | 5,000 - 8,000 |
-| Bandwidth (autoscales) | 125 - 250 Mbps | 250 - 500 Mbps | Up to 500 mbps |
-| I/O boost | | Add-on:
Up to 16K IOPS, 1000 Mbps BW | Add-on:
Up to 32K IOPS, 4000 Mbps BW |
-| **Availability and monitoring** | | | |
-| High-availability replicas
(Automated multi-AZ failover) | ✓ | ✓ | ✓ |
-| Read replicas | | ✓ | ✓ |
-| Cross-region backup | | | ✓ |
-| Backup reports | | 14 days | 14 days |
-| Point-in-time recovery and forking | 3 days | 14 days | 14 days |
-| Performance insights | ✓ | ✓ | ✓ |
-| Metrics and log exporters | | ✓ | ✓ |
-| **Security and compliance** | | | |
-| Role-based access | ✓ | ✓ | ✓ |
-| End-to-end encryption | ✓ | ✓ | ✓ |
-| Private Networking (VPC) | 1 multi-attach VPC | Unlimited multi-attach VPCs | Unlimited multi-attach VPCs |
-| AWS Transit Gateway | | ✓ | ✓ |
-| [HIPAA compliance][hipaa-compliance] | | | ✓ |
-| IP address allow list | 1 list with up to 10 IP addresses | Up to 10 lists with up to 10 IP addresses each | Up to 10 lists with up to 100 IP addresses each |
-| Multi-factor authentication | ✓ | ✓ | ✓ |
-| Federated authentication (SAML) | | | ✓ |
-| SOC 2 Type 2 report | | ✓ | ✓ |
-| Penetration testing report | | | ✓ |
-| Security questionnaire and review | | | ✓ |
-| Pay by invoice | Available at minimum spend | Available at minimum spend | ✓ |
-| [Uptime SLAs][commercial-sla] | Standard | Standard | Enterprise |
-| **Support and technical services** | | | |
-| Community support | ✓ | ✓ | ✓ |
-| Email support | ✓ | ✓ | ✓ |
-| Production support | Add-on | Add-on | ✓ |
-| Named account manager | | | ✓ |
-| JOIN services (Jumpstart Onboarding and INtegration) | | Available at minimum spend | ✓ |
+| Feature | Free | $PERFORMANCE | $SCALE | $ENTERPRISE |
+|---------------------------------------------------------------|---------------------|----------------------------------------|------------------------------------------------|--------------------------------------------------|
+| **Compute and storage** | | | | |
+| Number of $SERVICE_SHORTs | Up to 2 free services | Up to 2 free and 4 standard services | Up to 2 free and and unlimited standard services | Up to 2 free and and unlimited standard services |
+| CPU limit per $SERVICE_SHORT | Shared | Up to 8 CPU | Up to 32 CPU | Up to 64 CPU |
+| Memory limit per $SERVICE_SHORT | Shared | Up to 32 GB | Up to 128 GB | Up to 256 GB |
+| Storage limit per $SERVICE_SHORT | 750 MB | Up to 16 TB | Up to 16 TB | Up to 64 TB |
+| Bottomless storage on S3 | | | Unlimited | Unlimited |
+| Independently scale compute and storage | | Standard services only | Standard services only | Standard services only |
+| **Data services and workloads** | | | |
+| Relational | ✓ | ✓ | ✓ | ✓ |
+| Time-series | ✓ | ✓ | ✓ | ✓ |
+| Vector search | ✓ | ✓ | ✓ | ✓ |
+| AI workflows (coming soon) | ✓ | ✓ | ✓ | ✓ |
+| Cloud SQL editor | 3 seats | 3 seats | 10 seats | 20 seats |
+| Charts | ✓ | ✓ | ✓ | ✓ |
+| Dashboards | | 2 | Unlimited | Unlimited |
+| **Storage and performance** | | | | |
+| IOPS | Up to 2,000 | 3,000 - 5,000 | 5,000 - 8,000 | 5,000 - 8,000 |
+| Bandwidth (autoscales) | Up to 100 Mbps | 125 - 250 Mbps | 250 - 500 Mbps | Up to 500 mbps |
+| I/O boost | | | Add-on:
Up to 16K IOPS, 1000 Mbps BW | Add-on:
Up to 32K IOPS, 4000 Mbps BW |
+| **Availability and monitoring** | | | | |
+| High-availability replicas
(Automated multi-AZ failover) | | ✓ | ✓ | ✓ |
+| Read replicas | | | ✓ | ✓ |
+| Cross-region backup | | | | ✓ |
+| Backup reports | | | 14 days | 14 days |
+| Point-in-time recovery and forking | 1 day | 3 days | 14 days | 14 days |
+| Performance insights | Limited | ✓ | ✓ | ✓ |
+| Metrics and log exporters | | | ✓ | ✓ |
+| **Security and compliance** | | | | |
+| Role-based access | ✓ | ✓ | ✓ | ✓ |
+| End-to-end encryption | ✓ | ✓ | ✓ | ✓ |
+| Private Networking (VPC) | | 1 multi-attach VPC | Unlimited multi-attach VPCs | Unlimited multi-attach VPCs |
+| AWS Transit Gateway | | | ✓ | ✓ |
+| [HIPAA compliance][hipaa-compliance] | | | | ✓ |
+| IP address allow list | 1 list with up to 10 IP addresses | 1 list with up to 10 IP addresses | Up to 10 lists with up to 10 IP addresses each | Up to 10 lists with up to 100 IP addresses each |
+| Multi-factor authentication | ✓ | ✓ | ✓ | ✓ |
+| Federated authentication (SAML) | | | | ✓ |
+| SOC 2 Type 2 report | | | ✓ | ✓ |
+| Penetration testing report | | | | ✓ |
+| Security questionnaire and review | | | | ✓ |
+| Pay by invoice | | Available at minimum spend | Available at minimum spend | ✓ |
+| [Uptime SLAs][commercial-sla] | | Standard | Standard | Enterprise |
+| **Support and technical services** | | | | |
+| Community support | ✓ | ✓ | ✓ | ✓ |
+| Email support | | ✓ | ✓ | ✓ |
+| Production support | | Add-on | Add-on | ✓ |
+| Named account manager | | | | ✓ |
+| JOIN services (Jumpstart Onboarding and INtegration) | | | Available at minimum spend | ✓ |
For a personalized quote, [get in touch with $COMPANY][contact-company].
## Example billing calculation
-You are billed at the end of each month in arrears, based on your actual usage that month. Your monthly invoice
+You are billed at the end of each month in arrears, based on your actual usage that month. Your monthly invoice
includes an itemized cost accounting for each $SERVICE_LONG and any additional charges.
-$CLOUD_LONG charges are based on consumption:
+$CLOUD_LONG charges are based on consumption:
-- **Compute**: metered on an hourly basis. You can scale compute up and down at any time.
-- **Storage**: metered based on your average GB consumption per hour. Storage grows and shrinks automatically
+- **Compute**: metered on an hourly basis. You can scale compute up and down at any time.
+- **Storage**: metered based on your average GB consumption per hour. Storage grows and shrinks automatically
with your data.
Your monthly price for compute and storage is computed similarly. For example, over the last month your
$SERVICE_LONG has been running compute for 500 hours total:
- - 375 hours with 2 CPU
- - 125 hours 4 CPU
-
-**Compute cost** = (`375` x `hourly price for 2 CPU`) + (`125` x `hourly price for 4 CPU`)
-
-Some add-ons such as Elastic storage, Tiered storage, and Connection pooling may incur
+- 375 hours with 2 CPU
+- 125 hours 4 CPU
+
+**Compute cost** = (`375` x `hourly price for 2 CPU`) + (`125` x `hourly price for 4 CPU`)
+
+Some add-ons such as tiered storage, HA replicas, and connection pooling may incur
additional charges. These charges are clearly marked in your billing snapshot in $CONSOLE.
## Manage your $CLOUD_LONG $PRICING_PLAN
@@ -196,7 +206,7 @@ payment methods, and add-ons in the [billing section in $CONSOLE][cloud-billing]
+alt="Adding a payment method in Tiger"/>
- **Details**: an overview of your $PRICING_PLAN, usage, and payment details. You can add up
to three credit cards to your `Wallet`. If you prefer to pay by invoice,
@@ -224,7 +234,7 @@ When you get $CLOUD_LONG at AWS Marketplace, the following pricing options are a
[cloud-billing]: https://console.cloud.timescale.com/dashboard/billing/details
[commercial-sla]: https://www.timescale.com/legal/timescale-cloud-terms-of-service
[pricing-plans]: https://www.timescale.com/pricing
-[plan-features]: /about/:currentVersion:/pricing-and-account-management/#features-included-in-each-plan
+[plan-features]: /about/:currentVersion:/pricing-and-account-management/#features-included-in-each-pricing-plan
[production-support]: https://www.timescale.com/support
[hipaa-compliance]: https://www.hhs.gov/hipaa/for-professionals/index.html
[aws-pricing]: /about/:currentVersion:/pricing-and-account-management/#aws-marketplace-pricing