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Add pricing faq for PostHog AI credits #13524
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add pricing faq for PostHog AI credits
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| AI features in PostHog consume **AI credits**. Each time you interact with an AI-powered feature – like asking PostHog to write SQL, summarize data, or analyze sessions – credits are used based on the effort required to complete your request. | ||
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| This means you pay for what you actually use. There’s no fixed subscription and every organization has a free tier worth $25 (2,500 credits) to explore PostHog AI's features. | ||
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| ## What consumes AI credits | ||
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| AI credits are consumed whenever PostHog performs intelligent work for you. | ||
| You’ll spot these features by the ✨ icon or when using the in-app chat. | ||
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| Examples include: | ||
| - Searching for session recordings in natural language | ||
| - Summarizing experiment results | ||
| - Writing or debugging SQL with AI | ||
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| ## What doesn't consume credits | ||
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| Getting help on how to use PostHog never costs credits. All AI features still in beta are also free to use — as of **Oct 31**, that includes **session summaries** and **deep research**. | ||
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| ## How credit usage works | ||
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| AI credits are based on the **underlying token costs**, which reflect the effort required to complete your request. | ||
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| - Simple queries like "What were my daily active users in October?" use very few tokens, and therefore very few credits. | ||
| - More complex tasks like analyzing hundreds of session recordings or rewriting a SQL query multiple times use more tokens and consume more credits. | ||
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| While exact usage varies, credit consumption usually scales with complexity – more advanced tasks cost more but can deliver deeper insights and time savings. You’ll always see **real-time cost information** while using AI features. | ||
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| PostHog automatically selects the most efficient model for each AI feature. We apply a simple, consistent 20% markup over the underlying LLM provider’s cost. For example, 1 PostHog AI credit equals $0.008333 of raw inference, and 1,000 credits cost $10. | ||
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| | Example interaction | Estimated credit cost | | ||
| | --- | --- | | ||
| | "What are my daily active users in October?" | coming soon | | ||
| | "Show me session recordings for this organization_id" | coming soon | | ||
| | "Can you help me write a SQL query that…" | coming soon | | ||
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| --- | ||
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| ### Track your AI credit usage | ||
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| Stay on top of your AI credit spend in real time: | ||
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| 1. Type [`/usage`](https://app.posthog.com/#panel=max:!/usage) in chat to see the current cost of your conversation | ||
| 2. Check the [**Billing overview**](https://app.posthog.com/organization/billing/overview) & [**Billing usage**](https://app.posthog.com/organization/billing/usage) pages to view your total monthly consumption | ||
| 3. (Coming soon) A dashboard showing which AI features use the most credits | ||
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| > 💡 Credit data may take up to 24 hours to appear on the billing & usage page. | ||
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| --- | ||
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| ### Control your AI credit spend | ||
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| You’re always in control of your AI credit usage: | ||
| - **Real-time tracking:** See costs as you go | ||
| - **Custom billing limit:** Set hard caps to prevent overspending | ||
| - **Default billing limit:** PostHog sets a default $250 billing limit so you don't accidentally rack up costs without a ceiling | ||
| - **Usage alerts:** Get notified when you hit key thresholds | ||
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@edwinyjlim maybe we rebase this on your other PR and link to the list of actions here (if we have a list)