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HelpMe - Open Source Helpdesk for IT Managed Service Providers

Welcome to the HelpMe Wiki! Here you'll find detailed documentation, guides, and resources for using and contributing to HelpMe.

Quick Navigation

• Getting Started - Installation and setup guide
• Architecture - Technical architecture overview
• API Reference - API endpoints and usage
• Features - Core features and capabilities
• Deployment - Deployment options and guides
• Contributing - How to contribute to the project
• FAQ - Frequently asked questions

About HelpMe

HelpMe is a modern, open-source helpdesk ticket system specifically designed for IT Managed Service Providers (MSPs). Built with scalability, security, and ease of use in mind, it provides comprehensive ticket management, client communication, and reporting capabilities.

Key Features

• Multi-tenant architecture for MSPs
• Comprehensive ticket management
• Client portal and self-service
• Asset management and tracking
• Knowledge base system
• Real-time notifications
• Advanced reporting and analytics

📞 Support & Contact

• Email: [email protected]
• Website: rossnicholson.dev
• GitHub: github.com/RossNicholson/HelpMe
• Issues: GitHub Issues
• Discussions: GitHub Discussions