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Apr 22, 2025
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Repo sync #37713

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4 changes: 2 additions & 2 deletions content/support/contacting-github-support/viewing-and-updating-support-tickets.md
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Expand Up @@ -16,7 +16,7 @@ topics:

{% data reusables.support.zendesk-old-tickets %}

You can use the {% data variables.contact.contact_landing_page_portal %} to view current and past support tickets and respond to {% data variables.contact.github_support %}. After 120 days, resolved tickets are archived, and archived tickets can only be viewed for enterprise accounts.
You can use the {% data variables.contact.contact_landing_page_portal %} to view current and past support tickets and respond to {% data variables.contact.github_support %}. After 120 days, resolved tickets are archived and retained for up to three years. Archived tickets can only be viewed for enterprise accounts.

Your capabilities in the {% data variables.contact.landing_page_portal %} depend on the account you select when you submit a ticket.{% ifversion ghes or ghec %} If you select an enterprise account, your role in the enterprise also affects your capabilities.

Expand All @@ -35,7 +35,7 @@ Your capabilities in the {% data variables.contact.landing_page_portal %} depend

## Viewing your archived support tickets

You can only view archived tickets for an enterprise account.
You can only view archived tickets for an enterprise account. Archived tickets are retained for up to three years.

{% data reusables.support.navigate-to-my-tickets %}
1. Select the **My Tickets** drop-down menu and click the name of the enterprise account.
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