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Thank you for your interest in improving GitHub's site policies!

new Please follow this workflow to have your edits considered:

  1. Open a pull request directly in the GitHub Docs repo.
  2. Open an issue in this site-policy repo describing your change and link it to your PR.
  3. We will then consider your change and get back to you. Thank you!

Context

This policy makes it clear that GitHub Support will not unlock accounts if the user has forgotten the account password, even if the user has access to two-factor authentication (2FA) and github recovery codes.

Fixes #1048

@EarlyEdition EarlyEdition marked this pull request as draft May 21, 2025 07:59
@EarlyEdition
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I close this PR as duplicate github/docs#38537

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GitHub Account Recovery Policy

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